Howdy, partner! 🤠At Wild West Belle Sales, we want you to be as happy with your western wear as a cowboy at a square dance. If your gear doesn’t fit right or isn’t what you expected, we’ll make it right quicker than you can say “yeehaw!”
Our Return & Exchange Promise
We accept returns and exchanges within 15 days of you receiving your order. All items must be unworn, unwashed, with original tags attached, and in their original packaging – just like when they left our corral.
Items That Can’t Be Returned:
- Final sale items (marked as such on the product page)
- Personalized or custom-made western wear
- Items without original tags or packaging
- Underwear and intimate apparel (for hygiene reasons)
How to Return or Exchange
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Step 1: Contact Our Wranglers
Send us an email at [email protected] with your order number and what you’d like to return or exchange. Use our handy template below to make it easy as pie.
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Step 2: Pack It Up
Place your items securely in the original packaging (or similar sturdy packaging) and include all tags. We recommend using a trackable shipping method – we can’t be responsible for lost returns.
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Step 3: Send It Back
Mail your return to:
Wild West Belle Sales Returns
3366 Progress Way
AUSTIN, US 16720Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
Refund Information
Once we receive and inspect your return (usually within 3-5 business days), we’ll process your refund faster than a mustang at full gallop:
- Refund Method: Original payment method (credit card, PayPal, etc.)
- Processing Time: 3-10 business days after we approve your return (depending on your bank)
- Deductions: Original shipping costs are non-refundable, and return shipping is your responsibility
Exchange Information
Want a different size or style? No problem! Follow the return process above and:
- Clearly state in your email what you’d like to exchange for
- We’ll ship your new item once we receive the return (standard shipping rates apply)
- If the new item costs more, you’ll pay the difference
- If it costs less, we’ll refund the difference
Return/Exchange Request Template
Copy and paste this into your email to [email protected]:
Subject: Return/Exchange Request for Order #[Your Order Number]
Howdy Wild West Belle Team,
I’d like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return/exchange:
– [Product Name], [Size], [Color]
– [Reason for return/exchange]
For exchanges:
I’d like to exchange for [Product Name], [Size], [Color]
Please let me know next steps at your earliest convenience.
Thank you kindly,
[Your Full Name]
[Your Email Address]
[Your Order Number]
Damaged or Incorrect Items
If your western wear arrived damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll send a replacement faster than you can say “giddyup!” and cover return shipping costs.
Questions?
Our friendly customer service wranglers are ready to help! Reach us at:
Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM CST
Happy trails, partner! ðŸ¤